![]() “I wouldn’t have known where to start, who to phone and I wouldn’t have had that calming, reassuring voice on the other end of the phone, holding my hand and taking me through the whole process step-by-step,” she adds. The swift response she received in those minutes that followed her bumper bashing experience ensured that the claims process to follow was well-guided, supportive and clear. Was she able to still drive it with the damage incurred? Did she require the assistance of a towing vehicle? For Liechen, this was reassuring and instantly made her feel supported by Discovery Insure. Once the consultant had determined that Liechen was not seriously harmed during the incident, he enquired about the state of her vehicle. He was very concerned that I was okay, first off, which is very important to me,” she says. “I answered the phone and it was a Discovery consultant. Liechen instantly thought, “We’re both with Discovery Insure.” When she and the lady in front of her pulled to the side of the road, both of their phones rang almost at the same time. Liechen reflects on her vehicle incident experience, “I’m in sales, which means I’m on the road quite a bit… On the morning of the accident, I was sitting in bumper-to-bumper traffic, on my way to work, when the car behind me went into the back of me, and I then went into the car in front of me.” “Without Discovery Insure, my day would have gone completely differently.” – Liechen le Roux In our line of work, we see the positive impact it can have on our clients every day.įor clients, Liechen le Roux, Jaco Theron, Evelyn Sadler and by extension their loved ones the cutting-edge Vitality Drive Sensor and Impact Alert mechanisms that are included on their Plans certainly made an impactful difference at a time when they most needed it – during those first critical seconds and minutes. State-of-the-art technology in the car insurance space is fundamentally about having mechanisms that, not only encourage safer driving, but also provide effective incident support. ![]()
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